Returns
FREE RETURN DELIVERY WITH ALL PROCESSING ORDERS
Faulty Goods
If you have received a faulty item within 30 days of receipt:
We offer a full money back guarantee or exchange for all items identified as faulty within 30 days of receipt. To initiate a refund, or subject to availability a replacement for a faulty item, please fill out the form in the Contact Us section of our website or email us directly at [email protected]. In your communication, include your name, order number (if available), a description of the fault, and, if possible, attach a picture illustrating the issue. Depending on the situation, we may request the return of the item with its original packaging. Rest assured, we will cover the cost of postage for returns up to the price of a Royal Mail Recorded service.
For items that become faulty after 30 days:
Items that become faulty after 30 days from receipt may still qualify for a refund or replacement, subject to the original manufacturer’s warranty. Please note that no modifications should be made to any parts of the product. To request assistance, fill out the form on the Contact Us section or email us at [email protected], including your name, order number (if available), and a detailed description of the issue. If required, we may ask for the item to be returned in its original packaging. We will refund the cost of postage for such returns up to the price of a Royal Mail Recorded service only.
Order Cancellation
If for any reason you need to cancel your order in full or part, prior to the service or product being processed, we will refund you in full for the product or services cancelled.
Unwanted Items
If you change your mind about your purchase, you have fourteen days from the date of delivery to notify us. Please inform us by filling out the form on the Contact Us section or by emailing [email protected] with your name and order number (if available). Following your notification, you will have another fourteen days to return the item to us. Upon receiving the goods in an “as new” re-sellable condition, we will issue a complete refund. Please note that you are responsible for the return postage costs, and we recommend using a tracked service such as Royal Mail Recorded.
Processed Film Orders
Occasionally we are unable to fulfil part or all of a customers film processing order, this may be due to a service we are unable to provide such as CN22 or E6. In this instance you will be refunded in full for the services we are unable to provide and your film(s) will be returned unprocessed.
If the processed film has no scannable exposed images or is unexposed, we will refund, for the additional services that we are unable to provide, i.e scans or prints, the developing costs will not be refunded. Refunds can only be processed within 180 days of the original payment date.
WHAT DO OUR CUSTOMERS THINK?
We measure success through the voices of those we serve—see what our clients are saying.
I tried FilmProcessing after a dissapointing experience at another photo shop which almost put me off photography, and honestly I have yet to have any complaint with anything they've done.
Sending film rolls in is extremely easy, I do mine wholly by post with their printed form, because that's just the routine I have, but you can submit the order online (and you do get a LOT more options for types of film such as souped film etc) and post it; I assume most people do it the latter way.
Turnaround time for colour C-41 film development and return is usually around 3 working days from postage, sometimes a bit quicker depending on your order, B/W film was about 10 days, but given the way B/W is developed this is a pretty decent turnaround.
All of my orders so far are requested to have 6x4 gloss prints with all the photos digitized to CD and at no point has their packaging been a problem, there is very clearly a lot of care that goes into it (even the CD has its own inlay card telling you what's on it), the prints are, again, a really good quality and the negatives have always returned in a nice plastic sleeve with no damage. The scans themselves have always come out great, with no real concern regarding quality or colouring,
Plus, it's a local Plymouth business which is great for me as I live in the area and its nice to support something local, but even if it wasn't, I'd probrably still be using them as regularly as I do now.
