Privacy Policy
Introduction
At Film Processing.co.uk, we are committed to protecting the privacy and security of our customers’ information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure it is protected.
Information We Collect:
We collect information to provide better services to all our users. The types of personal information we collect include:
- Contact Information: Name, email address, phone number, and shipping address.
- Order Information: Details about the films you submit for processing, including type, quantity, and specific service requests.
- Payment Information: We process payments through a third-party payment processor, and we do not store your credit card information.
- Website Usage Information: We collect information about how you interact with our website, such as the pages you visit and the links you click on, through cookies and other tracking technologies
- Your scanned images: Images maybe stored on our lab servers after scanning your negatives for a few days up to a maximum of 30, in order to process your order and for the potential to reprint if an order is damaged or lost in the post. If digital scans have been requested, your images are stored on our third-party server for a period of 30 days, after which they are automatically deleted. It is the customers responsibility to ensure they have accessed and downloaded their image files within this period.
How We Use Your Information
The information we collect is used in the following ways:
- To process your film processing orders.
- To communicate with you about your orders, any issues that may arise, and promotional offers, if you have opted in.
- To improve our services and website experience.
Sharing Your Information
We do not sell, rent, or trade your personal information with third parties for their marketing purposes, unless required to do so by law. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and website analytics, under strict confidentiality agreements.
Data Security
We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no internet-based site can be 100% secure, so we cannot guarantee the absolute security of your information.
Your Rights
You have the right to access, correct, or delete your personal information that we hold. You can also object to or restrict our processing of your data. To exercise these rights, please contact us at [insert contact information].
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and to analyse how users interact with our site. You can set your browser to not accept cookies, but this may limit your ability to use certain features of our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected]
WHAT DO OUR CUSTOMERS THINK?
We measure success through the voices of those we serve—see what our clients are saying.
I tried FilmProcessing after a dissapointing experience at another photo shop which almost put me off photography, and honestly I have yet to have any complaint with anything they've done.
Sending film rolls in is extremely easy, I do mine wholly by post with their printed form, because that's just the routine I have, but you can submit the order online (and you do get a LOT more options for types of film such as souped film etc) and post it; I assume most people do it the latter way.
Turnaround time for colour C-41 film development and return is usually around 3 working days from postage, sometimes a bit quicker depending on your order, B/W film was about 10 days, but given the way B/W is developed this is a pretty decent turnaround.
All of my orders so far are requested to have 6x4 gloss prints with all the photos digitized to CD and at no point has their packaging been a problem, there is very clearly a lot of care that goes into it (even the CD has its own inlay card telling you what's on it), the prints are, again, a really good quality and the negatives have always returned in a nice plastic sleeve with no damage. The scans themselves have always come out great, with no real concern regarding quality or colouring,
Plus, it's a local Plymouth business which is great for me as I live in the area and its nice to support something local, but even if it wasn't, I'd probrably still be using them as regularly as I do now.
