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Privacy Policy


At Film, we are committed to protecting the privacy and security of our customers' information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure it is protected.

Information We Collect:

We collect information to provide better services to all our users. The types of personal information we collect include:

  • Contact Information: Name, email address, phone number, and shipping address.

  • Order Information: Details about the films you submit for processing, including type, quantity, and specific service requests.

  • Payment Information: We process payments through a third-party payment processor, and we do not store your credit card information.

  • Website Usage Information: We collect information about how you interact with our website, such as the pages you visit and the links you click on, through cookies and other tracking technologies                                              Your scanned images: Images are stored on our lab servers after scanning your negatives for up to 30 days in order to process your order and for the potential to reprint if an order is damaged or lost in the post. If digital scans have been requested, your images are stored on our third-party server for a period of 30 days, after which they are automatically deleted. It is the customers responsibility to ensure they have accessed and downloaded their image files within this period.

How We Use Your Information

The information we collect is used in the following ways:

  • To process your film processing orders.

  • To communicate with you about your orders, any issues that may arise, and promotional offers, if you have opted in.

  • To improve our services and website experience.

Sharing Your Information

We do not sell, rent, or trade your personal information with third parties for their marketing purposes, unless required to do so by law. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and website analytics, under strict confidentiality agreements.


Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no internet-based site can be 100% secure, so we cannot guarantee the absolute security of your information.

Your Rights

You have the right to access, correct, or delete your personal information that we hold. You can also object to or restrict our processing of your data. To exercise these rights, please contact us at [insert contact information].

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and to analyse how users interact with our site. You can set your browser to not accept cookies, but this may limit your ability to use certain features of our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at

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