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FREE RETURN DELIVERY WITH ALL PROCESSING ORDERS

  • WHAT IS YOUR TURN AROUND TIME?
    We aim to process all C41 orders within 24 hours (most of the time the day they are received) 110 and 126 films may take just a little longer. This turn around can be longer during periods but, our C41 time in the lab should never be longer than 48 hours, excluding weekends. Our Black and White takes a little longer, ranging 7 - 10 days. We may surprise you by getting your shots back to you sooner! But please do expect 7 - 10 days. This doesn't include the time taken for delivery, just the time in the lab.
  • WHAT KINDS OF FILM DO YOU PROCESS?
    We accept all C41 process film. These include 35mm colour film, APS, 120, 110 and 126 films. We can also process 35mm and 120 Black and White film, excluding E6. Our latest addition to our processing services is ECN-2. We can now process films with remjet layers!
  • CAN YOU PUSH/PULL MY FILM?
    Sorry, unfortunately we don't offer push/pull services.
  • DO YOU PROCESS BLACK AND WHITE OR E6 FILM ?
    We have stopped processing E6. Although, we can process 35mm and 120 Black and White. It takes a little longer than our colour processing service as it's hand processed...but its worth the wait!
  • WHAT'S THE DIFFERENCE BETWEEN SCAN RESOLUTIONS ?
    We offer three digital scan options, Standard, Medium and Large. These resolution and file sizes average around: Standard Jpegs- 2728x1830 and 3-5MB Medium Jpegs - 3637x2433 and 5.5-7MB High Jpegs - 5444x3649 and 12-18MB High Quality Tiffs - 6774x4492 and 80-90MB If you're wondering what size/quality to get your images, here's our suggestion: Standard Jpegs: Great for social media/online use & prints for domestic/sentimental/test prints - great for 6x4, 7x5, 8x6 etc. Medium Jpegs: Similar to 'Standard' but would be happy to be printed as large as A4. High Jpegs: Good for printing up to A3 whilst still retaining decent quality. Still can be posted online/social media but your image quality would be compressed. (for online use see the first 2 options) High Quality Tiffs: For a more professional use. Tiff files are great for commercial/gallery/project work. A great retention of quality whilst editing in software. Can be printed up to A0 if sized & formatted correctly.
  • CAN I HAVE MY NEGATIVES UNCUT?
    We are absolutely happy to leave your negatives uncut for an easier home-scanning experience! However, to send your negatives in a film tub will be classed as a large envelope with would incur a postage fee of £3.
  • CAN I HAVE MY FILMS DIGITALLY?
    You can! We offer a Film to Digital option with a number of scan resolutions. We can provide them on a CD or sent online via Dropbox. Regretably we can't scan your films onto USB.
  • DO YOU SELL FILM?
    Yes! We have a selection of 35mm, 120, Lomograpy and Black and White films available to buy
  • HOW LONG DO YOU STORE MY IMAGES?
    If requesting Dropbox files, we keep the images for a month to ensure you have enough time to download them to your chosen device. We cannot store your films for longer than this due to the storage involved. If we have scanned to CD or printed your film it will stay on our archive for around 3 weeks. After this time has passed we will no longer have access to your images.
  • WILL I GET MY NEGATIVES BACK?
    Yes! We return all negatives with every order, even if your film is blank unless you request otherise
  • WHAT KIND OF PAPER DO YOU PRINT ON?
    We process all films using traditional chemistry and Fuji Crystal Archive Professional Digital Photographic Paper. You can choose either Gloss or Lustre finish.
  • DO YOU PROCESS SOUPED-FILM?
    Heck yes we do! BUT, please allow your souped film to dry out for at least 2 weeks before sending it to us. Also, tell us in the note section of your order that your film is souped & confirm to us that you have in fact dried it for the minimum of 2 weeks.
  • HAS MY APS FILM BEEN PRINTED ALREADY?
    The handy thing about APS film, is that you can tell if it's been used or already processed. At the bottom of your APS cartridge you will see numbered symbols 1-4. The white tab indicates at what stage your film is at. 1 - Your film has not been used 2 - Your film has been partially used 3 - Your film has been used and is ready for processing 4 - Your film has been processed already. Another indicator is the small tab next to the third icon. If the tab is intact this means it has not been processed. If it is broken, there is a very good chance that it has been processed.
  • CAN YOU PRINT MY APS FILM IN PANORAMIC?
    I'm afraid we can only print and scan APS films at 6x4" size. If you've shot your APS film in Panoramic you will loose some of your image.
  • HOW DO YOU CUT MY NEGATIVES?
    Due to the size of sleeving we use to package orders we must cut your negatives to fit certain specifications. At your request we can leave your negatives uncut, and are more than happy to do this, by doing so, we must enclose the rolls in a plastic tub which dramatically increases their size for postage. Royal Mail class these items as Small Parcels, which isn’t covered in our free shipping option for letters & large letters. These items carry an additional cost of £3 to ship. If you choose this option, please get in touch and we will send an invoice to cover the cost of this additional postage. 35MM film: 35mm film is cut into strips of 4. 120mm film: Is cut one of 2 ways depending on the format of your camera. 6x4.5 films are cut into strips of 3. 6x6, 6x7 & 6x9 films are cut into strips of 2. 126 & 110 film: films are cut and packaged into the 35mm sleeving approx 5-6 frames per sleeve
  • HOW MUCH IS DELIVERY?
    You pay to get your films to us and we post your film processing orders back free of charge! If you buy films it's £3 for delivery. Once your order total hits £40 delivery is free!
  • I'VE ORDERED FILM/DISPOSABLE CAMERA & THE PROCESSING FOR IT, WHEN WILL MY ITEM BE DISPATCHED?
    Please create 2 separate order's for a roll of film/disposable camera and the processing for it. When you've ordered a roll of film/disposable camera and the processing for it, we wait for a shot-on roll to come in to process. To save of postage fees on both ends, we aim to send out your newly bought film and your processed roll all at the same time. If you have ordered a roll/disposable camera and the processing for that item in the same order, please contact us to let us know you would like your film to be dispatched. Else you might be waiting for a while!
  • DO YOU DELIVER OUTSIDE THE UK?
    At this time we can only offer delivery within the UK, sorry!
  • WILL MY ORDER BE TRACKED?
    We ship using 2nd Class Royal Mail, if you would like to upgrade your order to tracked delivery please get in touch.
  • HOW DO I SEND MY FILMS/CAMERAS TO YOU?
    Once you have chosen whether you would like to pay online, or via post. You just need to put your films/cameras in an envelope. If paying via post please ensure that you include a cheque along with your order form. If paying online please enclose your name or order number within the envelope and post them to us at: FilmProcessing.co.uk 21 Cornwall Street, Plymouth PL1 1NW We recommend visiting your local Post Office to ensure the correct postage has been paid or your films may not reach us.
  • CAN I PAY BY CHEQUE?
    You certainly can if paying by post! You must enclose your cheque or postal order along with your films/cameras and completed order form which you can download here. All cheques must be made payable to 'MyPhoto'. It is also advised to write your address on the reverse of your cheque or postal order.
  • CAN I PAY ONLINE?
    Yes, and its really easy! Select the service you require, complete the online order and continue to our checkout via PayPal or Credit or Debit Card.
  • I'VE PAID BUT THE RECEIPT SAYS MYPHOTO?
    Don't worry it is us! MyPhoto is our sister site, our original bricks and mortor store. Payments for both sites are under MyPhoto presently.

FREQUENTLY ASKED QUESTIONS

AT FILMPROCESSING.CO.UK WE TRY TO MAKE THINGS EASIER FOR YOU, SO HERE ARE A WHOLE HOST OF QUESTIONS THAT WE GET ASKED REGULARLY.

 

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