Question 1

WHAT IS YOUR TURN AROUND TIME?

Accepted Answer

We aim to process all C41 orders within 24 hours (most of the time the day they are received) 110 and 126 films may take just a little longer.  This turn around can be longer during periods but, our C41 time in the lab should never be longer than 48 hours, excluding weekends.   Our Black and White and E6 processing takes a little longer. These are hand processed once a week so depending on when your film arrives it might be a day, it may a week, but it's worth the wait!   This doesn't include the time taken for delivery, just the time in the lab.

Question 2

HOW DO I SEND MY FILMS/CAMERAS TO YOU?

Accepted Answer

Once you have chosen whether you would like to pay online, or via post. You just need to put your films/cameras in an envelope.   If paying via post please ensure that you include a cheque along with your order form.   If paying online please enclose your name or order number within the envelope   and post them to us at: 
FilmProcessing.co.uk
21 Cornwall Street,
Plymouth
PL1 1NW

We recommend visiting your local Post Office to ensure the correct postage has been paid or your films may not reach us.

Question 3

WHAT KINDS OF FILM DO YOU PROCESS?

Accepted Answer

We accept all C41 process film. These include 35mm colour film, APS, 120, 110 and 126 films.  We can also process 35mm and 120 Black and White film

Question 4

DO YOU PROCESS BLACK AND WHITE OR E6 FILM ?

Accepted Answer

YES! We can now process 35mm and 120 Black and White AND E6 film.  It takes a little longer than our colour processing service as it's hand processed...but its worth the wait!

Question 5

WHAT'S THE DIFFERENCE BETWEEN SCAN RESOLUTIONS ?

Accepted Answer

We offer three digital scan options, Standard, Medium and Large.   These resolution and file sizes average around: Standard Jpegs- 2728x1830 and 3-5MB Medium Jpegs - 3637x2433 and 5.5-7MB High Jpegs - 5444x3649 and 12-18MB High Quality Tiffs -  6774x4492  and 80-90MB

Question 6

CAN I HAVE MY FILMS DIGITALLY?

Accepted Answer

You can!  We offer a Film to Digital option with a number of scan resolutions.  We can provide them on a CD or sent online via Dropbox. Regretably we can't scan your films onto USB.

Question 7

DO YOU SELL FILM?

Accepted Answer

Yes! We have a selection of 35mm, 120, Lomograpy and Black and White films available to buy

Question 8

HOW LONG DO YOU STORE MY IMAGES?

Accepted Answer

If requesting Dropbox files, we keep the images for a month to ensure you have enough time to download them to your chosen device. We cannot store your films for longer than this due to the storage involved.   If we have scanned to CD or printed your film it will stay on our archive for around 3 weeks.  After this time has passed we will no longer have access to your images.

Question 9

WILL I GET MY NEGATIVES BACK?

Accepted Answer

Yes! We return all negatives with every order, even if your film is blank unless you request otherise

Question 10

WHAT KIND OF PAPER DO YOU PRINT ON?

Accepted Answer

We process all films using traditional chemistry and Fuji Crystal Archive Professional Digital Photographic Paper.  You can choose either Gloss or Lustre finish.

Question 11

HAS MY APS FILM BEEN PRINTED ALREADY?

Accepted Answer

The handy thing about APS film, is that you can tell if it's been used or already processed.    At the bottom of your APS cartridge you will see numbered symbols 1-4.  The white tab indicates at what stage your film is at.  1 - Your film has not been used 2 - Your film has been partially used 3 - Your film has been used and is ready for processing 4 - Your film has been processed already.   Another indicator is the small tab next to the third icon. If the tab is intact this means it has not been processed. If it is broken, there is a very good chance that it has been processed.

Question 12

CAN YOU PRINT MY APS FILM IN PANORAMIC?

Accepted Answer

I'm afraid we can only print and scan APS films at 6x4" size. If you've shot your APS film in Panoramic you will loose some of your image.

Question 13

CAN YOU PUSH/PULL MY FILM?

Accepted Answer

Sorry, unfortunatley we dont offer push/pull services

Question 14

HOW MUCH IS DELIVERY?

Accepted Answer

You pay to get your films to us and we post your film processing orders back free of charge!   If you buy films it's £3 for delivery. Once your order total hits £25 delivery is free!

Question 15

DO YOU DELIVER OUTSIDE THE UK?

Accepted Answer

At this time we can only offer delivery within the UK, sorry!

Question 16

WILL MY ORDER BE TRACKED?

Accepted Answer

We ship using 2nd Class Royal Mail, if you would like to upgrade your order to tracked delivery please get in touch.

Question 17

CAN I PAY BY CHEQUE?

Accepted Answer

You certainly can if paying by post! You must enclose your cheque or postal order along with your films/cameras and completed order form which you can download here. All cheques must be made payable to 'MyPhoto'. It is also advised to write your address on the reverse of your cheque or postal order.

Question 18

CAN I PAY ONLINE?

Accepted Answer

Yes, and its really easy!    Select the service you require, complete the online order and continue to our checkout via PayPal or Credit or Debit Card.

Question 19

I'VE PAID BUT THE RECEIPT SAYS MYPHOTO?

Accepted Answer

Don't worry it is us! MyPhoto is our sister site, our original bricks and mortor store. Payments for both sites are under MyPhoto presently.

FREE RETURN DELIVERY WITH ALL PROCESSING ORDERS

FREQUENTLY ASKED QUESTIONS

AT FILMPROCESSING.CO.UK WE TRY TO MAKE THINGS EASIER FOR YOU, SO HERE ARE A WHOLE HOST OF QUESTIONS THAT WE GET ASKED REGULARLY.

IF YOU CAN'T FIND THE ANSWER YOUR LOOKING FOR, JUST SEND US A MESSAGE

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FREQUENTLY ASKED QUESTIONS

​

AT FILMPROCESSING.CO.UK WE TRY TO MAKE THINGS EASIER FOR YOU, SO HERE ARE A WHOLE HOST OF QUESTIONS THAT WE GET ASKED REGULARLY.

IF YOU CAN'T FIND THE ANSWER YOUR LOOKING FOR, JUST SEND US A MESSAGE